Terms and Conditions

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Battlefield Bird of Prey Centre Ltd. - Terms & Conditions for all Experiences, Visitors, Bird Adoptions and Outside Event Bookings Experience Booking & Vouchers

Experiences

* All experiences must be booked and paid for in full in advance. All dates are subject to availability. Experiences may be purchased online, over the telephone or in person by visiting the Centre. The Centre cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first-served basis. The Centre does not accept provisional bookings and will not reserve dates pending payment or make any other such arrangement. Payment must be made within 7 days of the Booking Form being sent out. Failure to do this will result in the date being offered to other clients. Age restrictions apply to all experiences, details are available on the relevant pages of the website or should be discussed at the time of booking. It is the responsibility of the purchaser to ensure that the Experience is suitable for the intended recipient.

Gift Vouchers

Vouchers for all Experiences are valid for a period of 12 months from the date of issue unless otherwise specified. Voucher expiry dates are clearly printed on the vouchers. It is the recipient of the voucher's responsibility to book the Experience within this time period. Failure to book within the specified period will result in the voucher becoming null and void. No refunds or exchanges are permitted under these circumstances. Gift Vouchers have no cash value and are non-refundable.

Expired Vouchers - If the recipient is unable to use the voucher within the validity period due to exceptional circumstances, the voucher may be extended, at the Centre's discretion, for a period of up to three months (providing that sessions are available), subject to an administrative fee of £20 per person. Vouchers for are non-refundable. All purchases are considered final. A voucher can only be extended only once and only rebooked before the voucher expires. Vouchers for Experiences have no cash value.

Cancellations and re-bookings

Cancellations and re-bookings are permitted but must be agreed with the Centre by telephone. Cancellations and rebookings must be made with at least 48 hours notice. Cancellations after the 48-hour period prior to the experience booking may be accepted where the cause is adverse weather, a medical emergency or otherwise at the discretion of the Centre. The Centre reserves the right to refuse a re-booking under any circumstances. Re-booking is subject to date availability. Experiences may only be cancelled and re-booked once. Any further cancellations and re-bookings will be at the discretion of the Centre and may be subject to an administrative charge of up to £25. The Centre cannot guarantee weekend date availability in the event of a cancellation and re-booking, especially during holiday/peak periods. Participants who fail to attend on the date of their Experience will invalidate their vouchers and are not entitled to a re-booking. Any re-bookings under such circumstances will be at the discretion of the Centre and may be subject to an administrative charge of up to £25.

General Guidelines for Visitors and other persons coming into the Centre

Battlefield Bird of Prey Centre Ltd ("the Centre") accepts no liability or responsibility for the acts or omissions of any person visiting the Centre (whether participating in or observing a bird handling experience, as a paying visitor or otherwise) and any person entering the Centre does so entirely at their own risk. All items, belongings and other personal property brought into the Centre by any person shall be at such person's own risk and the Centre accepts no liability for any losses or damage suffered. Furthermore, the Centre will not be held responsible for any damage caused to personal property by any third party. Dogs and other animals (except for Guide Dogs) are not permitted to enter the Centre at any time, unless by prior agreement. The Centre reserves the right to remove any person from the premises if, in the opinion of any member of staff, that person's behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds at the Centre. The Centre will not be liable for any compensation, damages or refunds as a result of such removal. Parents are reminded that children must be supervised at all times. The Centre accepts no responsibility or liability in respect of children on the premises. If any child under the age of 16 is found unsupervised in the Centre's premises, the police will be contacted immediately to act in the best interests of the child. Visitors are reminded that the birds at the Centre are potentially dangerous and visitors must not make any attempt to stroke, feed, touch, handle or otherwise approach the birds unless advised or permitted to do so by a member of staff. Visitors are asked not to enter the flying arena at any time unless invited to do so by a member of staff. Bird Handling experiences taking place on the arena are for participants and observers only and are not open to other visitors. Bird Handling Experiences Health & Safety Participants and Observers on Experiences are strongly advised to inform the Centre in advance of any medical conditions they have which may affect their ability to enjoy their Experience. Some Experiences, such as the Hunting Full/Half Day, Owl/Hawk Walks are not suitable for wheelchair users, people with limited mobility or people with limited arm/upper body strength. It is the responsibility of the purchaser to ensure that the Experience is suitable for the intended recipient. Please check with us at the Centre first. The Centre will not be held liable for any injuries or losses sustained by any participant, observer or visitor, howsoever caused, during the course of an Experience. Appropriate falconry gauntlets (gloves) will be provided and must be worn at all times when handling any of the birds. Participants should be aware that birds have sharp talons (claws) and beaks and will not tolerate inappropriate behaviour. Birds can bite or foot (grab with their feet) which can cause injury if the bird is not handled properly. Participants must follow the instructions of the falconer at all times and the Centre reiterates that it will not be held liable for any injury suffered as a result of failure to follow instructions given by the Centre's staff. Participants will not be asked to handle the bird's food (raw meat) directly at any time. Nonetheless, Participants are advised to wash their hands after handling the birds. Anti-bacterial handwash is available for this purposes. Food & Drink Refreshments are not provided to Participants and Observers on Experiences. Beverages etc can be bought from the Sparrows Café on the 1403 site. There are no facilities for refreshments at the Centre.